ServiceNow Developer- Network Designer

Our client provides a global platform that merges the local networks of all their alliance partners, forming a single Software-Defined Network (SDN). Leveraging the advantages of virtualization technology and automation, they facilitate a flexible end-to-end configuration and provisioning of all services, thereby enabling local alliance partners to deliver consistent data connectivity services to their enterprise customers on a global scale.

An exciting, dynamic, international start-up environment awaits you with an open corporate culture of flat hierarchies. At our client, responsibility will be in your hands from the very beginning. You will continuously grow both on the professional and personal front amongst a diverse team of more than 20 nationalities, varied age groups and a wide range of skill-sets. This fusion will prepare you for paving the world with our client´s leading SD-WAN technology.

Responsibilities:

ServiceNow Developer who has strong technical abilities, a sound understanding of ITIL, CSM processes, experience working on a Scrum team, and excellent ServiceNow development skills as they relate to Flow Designer & Workflows. Align ServiceNow platform capabilities to business strategy and ServiceNow roadmap. Develop, test, and implement new capabilities on the ServiceNow platform. Assist with ServiceNow upgrades, action skipped changes, and create/run tests. Stay current on ServiceNow products and applicable integrated technologies. 

Qualifications

• 3+ years as a ServiceNow Developer with experience developing in the following areas:

• ITSM: Incident, Problem, Change, Service Catalog

• CSM: Case Management, B2B and B2C profile setup, Agent Workspace, Communities

• Flow Designer, Workflow, Order Guides, Virtual Agent Topics, Integration Hub, JavaScript, ACLs, Macro, ServiceNow Best Practices

• Scoped Applications

• Test Management and ATF

• Application integrations using REST APIs, web services, scripts, transform maps, etc.

• Advantage if you have prior experience in Quotations, Order Management, Product Catalog, Product Inventory and Fulfilment in B2B Telco business

• 2+ years as member of an Agile, Scrum, or Kanban team

• Strong communication skills that include the ability to write clearly and concisely

• Knowledge of the ITIL framework

• Knowledge of database fundamentals

• Accomplish tasks with minimal supervision

Candidates with relevant certifications are preferred, including but not limited to the following:

• ServiceNow Certified Administrator

• ServiceNow Certified Customer Service Management

• ServiceNow Certified IT Service Management

• ServiceNow Certified Application Developer

• ITIL Foundations

ADDITIONAL PREFERRED EXPERIENCE:

• ITOM: Event Management

• Performance Analytics, Dashboards